Support
Answers to common questions about PilotGentic and the Browser Extension. Can't find what you need? Email us below.
How do I install PilotGentic?
Download the latest release from pilotgentic.com/download. Open the .dmg, drag PilotGentic to Applications, and launch it. On first run it will guide you through Claude CLI setup.
How does the Browser Extension work?
Install the PilotGentic Browser Extension from the Chrome Web Store, then run the native host installer once (available inside the extension settings panel in the app). After that, PilotGentic automatically receives live tab data — errors, network failures, and performance metrics — from every Chrome tab you have open.
Chrome says the native host is not found.
Open PilotGentic → Browser Extension tab → click "Run Native Installer". This copies the native host script and registers it with Chrome. Then disable and re-enable the extension in chrome://extensions to pick up the new manifest.
The extension is installed but PilotGentic shows no tabs.
Make sure you reloaded the extension after installing the native host. Go to chrome://extensions, find PilotGentic Browser Extension, and click the refresh (↺) icon. Open any non-Chrome tab and wait a few seconds.
Does PilotGentic work with browsers other than Chrome?
The Browser Extension currently supports Chrome and Chromium-based browsers. CDP-based direct connection (without the extension) requires Chrome launched with --remote-debugging-port=9222.
How do I activate my license?
Launch PilotGentic and click Activate in the top bar. Enter the email address you used to purchase. If you haven't purchased yet, a free tier is available with limited features.
PilotGentic is not responding or crashed.
Quit the app fully (⌘Q or Force Quit from Activity Monitor), then relaunch. If the issue persists, delete ~/Library/PilotGentic/settings.json to reset to defaults — your recordings are kept.
How do I uninstall the Browser Extension?
In Chrome go to Menu → Extensions → Manage Extensions, find PilotGentic Browser Extension, and click Remove. To remove the native host as well, delete ~/Library/Application Support/Google/Chrome/NativeMessagingHosts/com.pilotgentic.json.
Still need help?
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