Support
Answers to common questions about PilotGentic and the Browser Extension. Can't find what you need? Email us below.
How do I install PilotGentic?
Download the latest release from pilotgentic.com/download. Open the .dmg, drag PilotGentic to Applications, and launch it. On first run it will guide you through Claude CLI setup.
How does the Browser Extension work?
Install it in one click from the Chrome Web Store, and Chrome keeps it updated automatically. The same extension also ships inside the desktop app if you would rather not install from the store: open Skills → PilotGentic Browser Extension, click Run Native Installer, then load it in Chrome via chrome://extensions → Developer mode → Load unpacked → ~/.pilotgentic/extensions/cdp-chrome-extension. Full steps are on the download page. Either way, PilotGentic then receives live tab data — errors, network failures, and performance metrics — from every Chrome tab you have open.
Chrome says the native host is not found.
Open PilotGentic → Skills → PilotGentic Browser Extension → click "Run Native Installer". This copies the native host script and registers it with Chrome. Then disable and re-enable the extension in chrome://extensions to pick up the new manifest.
The extension is installed but PilotGentic shows no tabs.
Make sure you reloaded the extension after installing the native host. Go to chrome://extensions, find PilotGentic Browser Extension, and click the refresh (↺) icon. Open any non-Chrome tab and wait a few seconds.
Does PilotGentic work with browsers other than Chrome?
The Browser Extension currently supports Chrome and Chromium-based browsers. CDP-based direct connection (without the extension) requires Chrome launched with --remote-debugging-port=9222.
How do I activate my license?
Launch PilotGentic and click Activate in the top bar. Enter the email address you used to purchase. If you haven't purchased yet, a free tier is available with limited features.
PilotGentic is not responding or crashed.
Quit the app fully (⌘Q or Force Quit from Activity Monitor), then relaunch. If the issue persists, delete ~/Library/PilotGentic/settings.json to reset to defaults — your recordings are kept.
How do I uninstall the Browser Extension?
In Chrome go to Menu → Extensions → Manage Extensions, find PilotGentic Browser Extension, and click Remove. To remove the native host as well, delete ~/Library/Application Support/Google/Chrome/NativeMessagingHosts/com.pilotgentic.json.
Still need help?
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